Cancellation policy

We understand that travel plans may change, and we aim to be as flexible as possible while ensuring fairness to all guests.

1. Standard Cancellations

• Cancellations made 7 days or more before the check-in date will receive a full refund.
• Cancellations made 3–6 days before check-in will be charged 50% of the total booking amount.
• Cancellations made less than 3 days before check-in are non-refundable.

1. No-Show Policy

• Guests who do not arrive on the scheduled check-in date without prior notice will be charged 100% of the booking amount.

1. Early Departures

• No refunds will be given for unused nights if a guest checks out earlier than planned.

1. Date Changes

• Requests to change booking dates are subject to availability and may incur additional charges.
• Any date change made within the cancellation period will follow the same refund rules as above.

1. Special & Peak Season Bookings

• During peak seasons, public holidays, or special events, bookings may be non-refundable unless otherwise stated at the time of reservation.

1. Force Majeure

• In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), we may offer a credit voucher for a future stay instead of a refund.